Tell us about the drive and what happened. You get a booking reference straight away and a confirmation by email. The initial consultation is free.

The device

Device or drive the data is on *

Serial number

Operating system

Is the drive encrypted (e.g. BitLocker)? Yes No Don't know

What happened

What happened to it? *

Has anyone already tried to recover the data?

Which files or folders matter most?

Computer password *

We need the password or PIN you log in with so we can run our hardware tests. It is stored encrypted on our booking system, never sent by email, and deleted once your job is finished.

My computer has no password

Service level *

Standard (3 to 7 days, estimate only) Express

Your details

Name or company *

Email *

Telephone *

Address

Town

Postcode

Rates (excl. VAT)

Initial consultation: free. It tells us whether the fault is physical or logical.
Logical recovery (deleted files, standard drive, up to 2 hours): £99.
SSD recovery (firmware or board repair): £450 to £650.
Physical recovery (single drive): £450 labour, plus a donor drive if needed.
The initial fee for your service is paid in advance and is non-refundable, even if the data can't be recovered.

I have read the terms above and authorise Creative IT (UK) LTD to help me recover the data. *

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